Data protection
Current privacy information
I operate my psychology practice as a sole proprietor under my name, Charl Hattingh. The practice returned to this structure on 22 August 2026. Wordweb Inc remains responsible for psychology records created while the practice operated through that company; I handle requests concerning those records as its Information Officer.
I keep information relevant to your care and the administration of the practice, including therapy notes, appointment records, correspondence and invoices. Therapy notes are held on my computer, in Dropbox and in Heidi Health. My domain email is hosted by xneelo. Zoho Books and Accuity process accounting information, including invoices containing patient names. No patient information or psychology-practice details are stored on Google Drive.
I use Heidi Health for live transcription to assist with my notes so that I can concentrate on what you are saying. Before we start talking at our first meeting, I explain this use and discuss confidentiality, privacy and security, and ask for your consent before using it.
I manage access to practice records myself. The service providers used for email, storage, note-taking and accounting may process information relevant to their services, including outside South Africa. Records are kept for their care and administrative purposes and applicable legal and professional recordkeeping requirements.
Privacy and access requests
I am the registered Information Officer for the psychology practice and Wordweb Inc. Please contact me at charl@charlhattingh.com or 083 457 9526, or at 13 Queens Road, Tamboerskloof, Cape Town, South Africa. I will handle your request in the appropriate capacity.
You may request access to your personal information, ask for corrections, or request deletion where there is no lawful reason to retain it. Access and deletion are subject to applicable confidentiality and recordkeeping requirements. You may also raise a concern with the Information Regulator.
Supporting documents
The following documents were revised on 16 October 2026. For current PAIA guidance and prescribed forms, please use the Information Regulator’s PAIA resources or contact me for assistance.
Personal information protection policy (2026)
Record of disclosure decision (2026)
Retention, archiving and disposal policy (2026)
To view our privacy policy as it pertains to your use of our website, please click here.